Disney+ is an American subscription video-on-demand streaming service owned and operated by the Walt Disney Company. It launched in November 2019 and quickly became a popular streaming service due to its extensive library.
The popular streaming service offers a wide range of movies and TV shows, including original content such as The Mandalorian, WandaVision, and The Falcon and the Winter Soldier.
However, some users have reported experiencing a Disney+ error code 39 while trying to access their favorite content on the app.
This error message can be frustrating, especially when you’re in the mood for a good binge-watch or movie night.
In this article, we’ll explore the causes of Disney+ error code 39 and provide solutions to help you fix the issue. By the end of this article, you’ll be equipped with the knowledge you need to resolve error code 39 and continue enjoying your favorite movies and TV shows on Disney+.
What is Disney+ error code 39?
Firstly, it is important to understand what Disney+ error code 39 is.
It is an error message that appears on the Disney+ app when the platform fails to play a requested video. The pop-up would appear displaying the error message that would say; “We’re sorry, but we cannot play the video you requested.
Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 39).” The message usually appears on the screen when the app fails to play the requested video due to several reasons.
This error message is frustrating because it can prevent you from accessing your favorite movies and TV shows.
What causes Disney+ error code 39?
There are several factors that can cause Disney+ error code 39; of which the most common causes include:
Poor internet connection: A weak or unstable internet connection can cause the app to fail to play the requested video, leading to an error message. It is important to have a stable and strong internet connection when streaming content on Disney+.
Therefore, if you experience error code 39, check your internet connection and ensure that it’s stable.
HDMI cable: If the content is being sent to a projector using a splitter. The HDMI signal that travels from the console to the projector includes copyright protection integrated into it for Disney Plus. If the HDMI cable is broken, the same HDMI protection could result in Error 39.
Outdated app version: An outdated app version can cause compatibility issues, leading to an error message.
Corrupted app data: Corrupted data sometimes, the app data can get corrupted, leading to issues with playing videos. This is another common cause of Disney+ error code 39.
Clearing the app data and cache can help fix any corrupted data that may be causing issues with playing videos.
Server issues: Server issues can also cause the app to fail to play videos, leading to an error message. When Disney+ experiences server issues, it can prevent users from accessing content on the platform.
How to fix Disney+ error code 39?
There are several solutions to fix Disney+ error code 39. These solutions include:
Strong Internet Connection: The first thing you should do when you experience error code 39 is to check your internet connection. Ensure that your internet connection is stable and strong enough to stream content on Disney+. You can also try restarting your router or modem to see if it improves the connection.
Change the HDMI Cables or Port: There may be an issue with your cable or HDMI port if you’re trying to play a Disney Plus episode using a device that uses an HDMI connection (such as an Xbox One to a smart TV or a computer to a monitor).
To determine which one has to be replaced, you must troubleshoot both. Changing the HDMI cable with one that is HDMI 2.1 compliant is the simplest solution.
Try inserting the cable into a different HDMI port if that doesn’t work.
Restart the app: Restarting the Disney+ app can help clear any temporary glitches that may be causing the error message. To do this, close the app and restart it.
For Apple TV ;
Go to Settings > System on your AppleTV > Restart.
For Android TV ;
1. Open Settings > Device under the Home menu.
2. From there, select Factory data & reset from the Storage & Reset menu.
3. A confirmation window will appear. Decide on Erasing Everything. Restarting your TV will allow you to install the Disney Plus app once more.
Log-out from multiple devices: To resolve Error Code 39, you may need to log out of Disney Plus on other devices since the platform has a limit on the number of devices that can be logged in simultaneously.
Therefore, check how many devices are currently logged in and consider logging out of the app on your PC, TV, tablet, or smartphone. Then, try accessing the Disney Plus app using only one device.
Update the app: If you’re using an outdated version of the app, consider updating it to the latest version. Updating the app can help fix any compatibility issues that may be causing the error message.
Clear app data and cache: Clearing the app data and cache can help fix any corrupted data that may be causing issues with playing videos.
To do this, go to Settings > Apps > Disney+ > Storage, and then tap on “Clear data” and “Clear cache.”
Check for server issues: If none of the solutions above work, check the Disney+ Help Center to see if there are any known server issues that may be causing the error message. If there are, you’ll have to wait until Disney+ resolves the issue.
Use a VPN: If you’re experiencing issues with playing videos due to regional restrictions, consider using a VPN to bypass these restrictions. A VPN can help you access content that’s not available in your region.
Contact Disney+ support:
If you have tried the aforementioned solutions for Error Code 39 without success, the issue may not even be on your end.
Ask Disney Plus support for other solutions by getting in touch with them.
Disney+ Contact Information Telephone:
Call 888-282-0520 from Canada,
020 3936 2903 from the UK, or
1800-965-160 from Australia.
Disney+ also provides assistance through a Live Chat – To access Disney+ Live Help, click here.
24 hours a day, 7 days a week, live help for Disney+ is offered.
Note: There is no email support available for Disney+.
Disney+ error code 39 is a common issue that can be frustrating, especially when you are hosting a good movie night with friends or family. However, with the solutions outlined in this article, you can easily fix the issue and continue enjoying your favorite movies and TV shows.
Remember to check your internet connection, restart the app, update the app, clear app data, and cache, check for server issues, use a VPN, and contact Disney+ support if all else fails.